Last Updated: 15 June 2026
Thank you for choosing Shaavi Studio. Every macramé piece is handcrafted with care and attention to detail. Because our products are handmade, slight variations in color, size, and design may occur, making each item unique.
Shipping Policy
Processing Time
All products are handmade and prepared with care before shipping.
- Ready-to-ship items are typically processed within 2–5 business days.
- Custom or made-to-order items may require 5–14 business days for production before shipment.
- Processing times may vary during peak seasons, holidays, or promotional periods.
Shipping Methods & Delivery
Estimated delivery times:
- Within India: 3–7 business days
- International Orders: 7–21 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, customs procedures, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment.
Shipping Address
Please ensure your shipping address is accurate when placing your order. We are not responsible for delays or losses resulting from incorrect shipping information provided by the customer.
Returns & Exchanges
Handmade Product Policy
Since our products are handmade, slight variations in color, texture, knots, and dimensions are considered part of the handcrafted process and are not considered defects.
Eligible Returns
We accept returns within 7 days of delivery if:
- The item arrives damaged or defective.
- You receive the wrong item.
- The product differs significantly from the description provided on our website.
To initiate a return, please contact us at [Your Email Address] within 7 days of receiving your order.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized macramé products.
- Made-to-order items.
- Items damaged due to misuse or improper handling.
- Products showing signs of use after delivery.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
We will review the issue and arrange a replacement, exchange, or refund where applicable.
Refund Policy
Once a returned item is received and inspected, we will notify you regarding approval of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our error.
Cancellation Policy
Orders may be canceled within 24 hours of placement, provided production has not already begun.
Custom or personalized orders cannot be canceled once work has started.
International Orders
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.
Contact Us
If you have any questions about shipping, returns, or your order, please contact us:
Email: shaavimacrame@gmail.com
Phone: 7037573435
Business Hours: Monday–Saturday, 10:00 AM–6:00 PM
Thank you for supporting handmade craftsmanship. Every macramé creation is made with care, patience, and attention to detail.